Customer Care

Customer Service

Most orders ship within 3 business days via ground unless expedited shipment is requested.

Warranty

Thompson Surgical Instruments, Inc. warrants that all instruments* are free from defects in material or workmanship for the life of the instrument. This warranty is void if failure of the product has resulted from accident, abuse, misapplication, negligence, or if the product has been damaged, altered or repaired outside of Thompson Surgical’s facility.

  • Repair of obsolete or “beyond repair” products may require a replacement purchase.
  • Malleable blades carry a two year guarantee against defects in both material and workmanship.
  • Lite Wand products carry a one year guarantee.

Free Trials

Thompson offers 30 day free trials on all stock accessories, blades and systems. A no charge purchase order is required for all trials. Included in the free trial is standard ground shipping to your facility.

Please call your account manager for an RMA # prior to returning any portion of your trial. Shipping charges back to Thompson are the responsibility of the customer.

Upgrade Program

Upgrade discounts are given on the exchange of old components, or exchange of another brand of table mounted retractor, toward the purchase of new updated designs. Please call for details.

Custom Made Instruments

THERE ARE NO FREE TRIALS OF CUSTOM MADE INSTRUMENTATION. ALL SALES ARE FINAL ON CUSTOM MADE INSTRUMENTATION. Please allow 2 weeks lead time for any custom instruments to be manufactured.

Satisfaction Guarantee

You may return any instruments or unopened packages of single-use products in resalable condition within 30 days of purchase without a restocking charge and up to 60 days with a 20% restocking fee. All sales are final after 60 days. Please call your account manager for an RMA # 48 hours prior to returning any product.

Shipping

Shipping charges are the customer's responsibility. Most orders ship within 3 business days via ground unless expedited shipment is requested.

Returns

Call customer service at (800) 227-7543 for an RMA number prior to returning instrumentation.
All products must be decontaminated and sterilized before returning.

Ship your instruments to:

RMA#___________________
Thompson Surgical Instruments, Inc.
10321 East Cherry Bend Rd
Traverse City, MI 49684